Digital Bureaucracy of America and the West

Information technology is the tool for e-governance. It is considered as the panacea of the developing world against the myriad of its problems.  It is right to an extent. In the developed countries, electricity bill can be paid by few mouse clicks. Whereas in developing countries like India - supplier of the highest number of software engineers in the world, a customer has to fall in line for hours, to pay the electricity bill. Information technology is an ever growing and ever changing technological space. Its changes can be better projected now than a few decades ago. So that better software solution foreseeing the future adaptability can be developed now. For the same reason, late comers to e-governance are lucky. When IT was in its infancy, developed countries embraced it. Newly developed computer software solutions eliminated millions of low-level jobs. One can find such applications in any agency, bureau or department in local, city, state or federal level. They are ...